FAQ

Updated: 21.01.2022

Do you deliver?

Yes! Small item deliveries (ceramics, prints, glassware, etc.) are shipped with Royal Mail or DPD. Prices are calculated at checkout.

Large item deliveries (sofas, lounge chairs, storage, lighting) within the local vicinity of our showroom in East London (E2, E3, E5, E8, E9, E10, E15, E17 + N16) are normally free assuming the customer is able to assist the driver with unloading.

Large item deliveries outside our local area but within Greater London are charged at a flat rate of £28. Mainland UK large item deliveries are priced at £48.

What is your returns / refund / holding policy?

We do not offer refunds or returns on items bought in person in store unless the goods in question are proven faulty/unfit for purpose. For items purchased over the phone or online we do offer the standard 14 day cooling off period whereby the customer is entitled to a full refund (excluding shipping charges), no questions asked. Publications and are non-refundable. This does not affect your statutory rights.

We have a strict policy of not reserving/holding items for customers. If you are keen to secure an item and happen to be away or unable to stop in to view we recommend making your purchase online or over the phone, thereby entitling you to the standard 14 day cooling off period whereby you're able to return the item at your discretion for a full refund once you have taken delivery of the item.

Lastly, we accept no responsibility for purchases not collected within 45 days of the original purchase date unless otherwise agreed in advance.

Do you hire furniture for photo shoots / events / etc.?

Yes we are able to loan selected items out for shoots and will typically require editorial credit to help you avoid paying hiring charges (10-15% of the retail price per piece per day in lieu of editorial credit). Please send us an email with your proposal.

 Are your items new or vintage originals?

The majority of our inventory is original Scandinavian mid-20th century design dating primarily from the 1940s through to the 1980s. All of our collections are sourced by us in either Denmark or Sweden on a monthly basis and from a variety of sources.

We do our best to be as transparent as possible when it comes to our product descriptions and are always happy to send additional photos at your request. 

In addition to our mid-century offering we also carry a select range of contemporary homewares by Areaware, Kodanska, Torplyktan, Studio Arhoj, AYTM, Paper Collective and others.

Do you offer a sourcing service?

Yes, we have a very strong success rate in sourcing for customers directly and would be happy to take your wish list along with us on our frequent buying trips to Scandinavia. Lead times vary from 2-8 weeks depending on the request. When submitting a request please be as detailed as possible and include your budget, photo examples and other details as to what you're after.

What care products do you recommend for wood / leather?

With regards to product care at home we can recommend Lord Sheraton furniture polish for darker woods (teak and rosewood). For lighter woods (beech and oak) you should only ever use a damp cloth or Mr. Sheen. For leather care, we recommend “4-Way" leather conditioner by Fiebling’s. If you are unsure about which product to use, please contact us. These are only guidelines!